Framework Talk with our team
A woman in her eighties and her adult daughter doubled over laughing together at a kitchen table in late afternoon light.

Your parents need an assistant more than you do.

FrameworkHere now Is this text from Medicare real? Her aide quit. Who is with her Monday? What is this $2,480 charge on Dad’s account? Can you send her records to cardiology? The furnace is out. Can someone let them in? Book her a ride to the dentist on Tuesday?

A person reads it. Not a bot.

Text (650) 446-7448

We handle the tedious parts of senior care, better than you could alone.

An adult daughter and her father walking arm in arm along a garden path. You and Dad

Still yours

  • The Sunday visit
  • The birthday call
  • The old stories
  • Being her kid
Your Framework coordinator at her desk, on a call. Your coordinator

But let us handle these

  • The insurance hold music
  • The appointment chasing
  • The rides and repairs
  • The claims and paperwork
  • The sibling updates

The services that make your and their life easier

No one should need to become a specialist in all this stuff. It's what we do, every day.

  1. Medical advocate
  2. Financial guide
  3. Legal help
  4. Security and scams
  5. Help coordination

Medical advocate

  • Appointments
  • Referrals
  • Insurance
  • Second opinions

Financial guide

  • Bill pay
  • Social Security
  • Taxes
  • Unclaimed benefits

Legal help

  • Estate plan
  • Will
  • Power of attorney

Security and scams

  • Scam calls
  • Fraud alerts
  • Fake texts
  • Account protection

Help coordination

  • Caregivers
  • Rides
  • Groceries
  • Repairs

A group chat to keep your family in the loop.

Every visit, bill, and decision lands in one shared thread, so everyone already knows how Mom is doing.

24/7 help for whenever you need it

Call when it is easier to talk Text the moment something comes up Voice note when your hands are full
Text

Mom's aide just called in sick. Can someone cover today?

Voice note

Mom's follow-up still hasn't been booked.

Call

We are leaving the ER. What happens now?

Text

The kitchen tap is leaking again.

A Framework care advocate listening during a call.
Here now Your Framework advocate

One person who knows the whole picture. When she's not online, someone else from the team is. Not AI responses you could get from ChatGPT.

A woman in her eighties and the caregiver who comes to her house, doing the newspaper crossword together at her kitchen table.

The questions people ask

You are watching their bank account?

Only if they want us to, and only to look. We are set up with read access, which is enough to spot the charge that should not be there and nowhere near enough to move money. They can switch it off in a sentence. The alternative is that nobody notices for four months, which is what usually happens.

What do you actually do about scams?

Block and report the numbers, help lock down the accounts a scammer would go for, and be the second opinion before anyone sends money to a stranger. Most of it is answering “does this look real to you?” within a few minutes, which is the window that matters.

Do you employ the caregivers?

No. We find them, vet them, arrange the introductions and manage the rota, including the mornings somebody cancels. Your parents meet them and decide. We are the layer that makes the arrangement hold together, not another agency.

How is this different from a care agency?

We don't employ caregivers ourselves. And we typically have a more holistic awareness of what is going on with the person's life, rather than being focused specifically on the day to day of eating, showering, etc.

What if they do not need care at home yet?

Most people start before that. The other elements of our service tend to be just as, if not more valuable earlier in life. Medical advocacy and financial support are both more impactful when changes can be made before something goes wrong. Once more frequent care is needed, we can facilitate it with the knowledge we've built up throughout the relationship.

They will hate the idea of being looked after.

Most of what we do is invisible to them: a bill paid, a record chased, an engineer booked. What they see is that things work and nobody is fussing. What we typically see is that parents prefer when Framework runs things versus a child, because it's not fun to be bossed around by a child, or have to treat them like an assistant.

We live in different countries.

Everything is arranged by phone and text, so there is no requirement that you live close to your parent. In fact, those situations are the ones we tend to be able to add the most value to.

Where do you operate?

We work with families anywhere in the United States. Everything is arranged by phone and text, so there is no requirement that you live close to your parent.

What about an emergency?

Framework is not urgent or emergency care. If it is an emergency, call 911. We pick up everything that comes after: the discharge, the follow-ups, the extra hours at home, and keeping you in the loop.

Have a conversation with us

Tell us what the week currently looks like, and we'll tell you if we think we can add value.

Get Framework for a parent

You can also just get it for you

Nothing here requires an adult child. If you are the one arranging your own appointments, aides, shopping and repairs, we can help.

Same person, same number, nobody looking over your shoulder.

Get Framework for yourself
NewTherapy for caregivers Looking after someone takes a toll of its own. Matched to a therapist who already knows this job, by video, usually covered by insurance. See how it works